1. Introduction
At Pomodoro Houses, we value your privacy. This Privacy and Cookies Policy explains how we collect, store, and process your personal data and other information, including data collected for statistical analysis. Pomodoro Houses is responsible for the website and is committed to protecting the privacy of our customers and visitors in compliance with all applicable laws and regulations.
By using our website, you agree to this Privacy and Cookies Policy and consent to the processing of your personal data as described herein. Please review this policy regularly, as we may update it to reflect changes in legal requirements or our data practices.
2. Guiding Principles of Our Privacy Policy
Our goal is to build trust and transparency with students seeking student accommodation in Lisbon. We are committed to:
- Collecting personal data fairly and legally, with your consent;
- Informing you why data is collected and how it will be used;
- Retaining data only as long as necessary;
- Protecting your information using commercially acceptable security measures.
We do not share personal data with third parties unless legally required or necessary to provide our services. External links on our website are not controlled by Pomodoro Houses, and we are not responsible for their privacy practices.
3. Legal Basis
Pomodoro Houses complies with the General Data Protection Regulation (GDPR, EU 2016/679) and applicable data protection legislation. Personal data includes information that identifies or can identify you directly or indirectly, such as your name, email, passport, ID card, or location data.
4. Data Protection
We implement technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. As a data subject, you have the right to access, correct, or delete your personal data at any time.
5. Data Collected
I. Contact Form
- To make a pre-booking, students must provide:
- Name, email, address, phone number
- Passport or ID card
- Tax identification number
- Proof of enrollment in the Erasmus program
- Details of the program and its duration
- Payment information
II. Website Browsing Data
We collect browsing data such as device type, browser, network, and IP address to improve the website experience and for analytics purposes.
6. Purpose of Data Collection
- Personal data is collected and processed for:
- Compliance with tax obligations;
- Pre-booking and payment processing;
- Handling cancellations and refunds;
- Customer support regarding student accommodation in Lisbon;
- Marketing communications (emails/SMS about offers or campaigns);
- Improving services and website functionality;
- Statistical analysis of website usage.
7. Data Retention
We retain personal data for at least six months for legal, tax, and auditing purposes. You may request access, correction, or deletion of your data at any time.
8. Data Sharing
We only share personal data with third parties when necessary to provide our services or when legally required. Your personal information will not be used for any other purpose without your consent.
9. Legal Basis for Data Processing
Data processing is based on your consent or on the necessity to perform pre-booking and contractual steps related to student accommodation in Lisbon.
10. Changes to the Privacy Policy
Pomodoro Houses may update this policy periodically. The latest version will always be available on our website.
11. Cookies Policy
I. What Are Cookies?
Cookies are small files stored on your device to enhance your browsing experience, provide analytics, or enable advertising features.
II. Types of Cookies Used
- Essential Cookies: Necessary for the website to function.
- Analytical Cookies: Help us understand website usage and improve the experience
- Social Media Cookies: Enable social features and track interactions.
III. Controlling Cookies
You can manage cookie preferences through your browser or our Cookie Consent Manager. Refusing cookies may limit some website features.
IV. Updates to the Cookie Policy
We may update this policy to reflect changes in cookies or regulations. Please check regularly for updates.
12. Contact
For any questions regarding this Privacy and Cookies Policy, please contact us at:
📧 geral@pomodoro-houses.com